Missouri needed an integrated tax system that could deliver on expectations of the modern digital user with secure online access, plus provide MO DOR with a 360-degree view of the taxpayer. This modernized, integrated revenue system needed to increase efficiency in the administration and enforcement of tax laws.
The system employed a business rules engine to empower MO DOR to processes in the system quickly and accurately as legislation and policies evolved.
- MO DOR had purchased a new data warehouse and a case management system a few years prior. It was operational, producing good results, and they did not want to scrap this investment.
- New funding for further system modernization was not available, and therefore any modernization had to be funded through incremental revenues generated.
- Enable more sophisticated analytics and modeling to better identify potential tax issues and optimize audit workflow
- Make current tax audit selection and case management processes more consistent and efficient resulting in an enhanced ability to identify audit candidates with a high likelihood of non-compliance and increased auditor efficiency
A Unique Circumstance
Given these prerequisites, RSI partnered with MO DOR to leverage the value of their existing systems. Using best practices and expertise developed over the past two-plus decades, RSI optimized the agency’s use of their existing data warehouse and case management system.
With proven expertise in delivering open-architecture, extensible solutions, RSI assisted MO DOR in maximizing previous investments and creating the impressive 7:1 ROI. With the incremental revenue generated, MO DOR was then able to proceed with Phase Two of the implementation, purchasing new hardware.